When Will I Get My Bike?
First off, thank you for ordering a Denago Bike. We are excited for you and believe you will truly enjoy the ride!
About 1-2 business days after ordering your bike you will receive shipping notification and a tracking number. Your NEW Ebike is being shipped by UPS and you can click your link and track and follow your shipment.
We ship out of Eastern Texas and we use this location to be centrally located and to help support the fastest possible shipping. Delivery will generally take 2-5 days following the date UPS picks up your bike. (The farther you are from Dallas, Texas the longer it will take)
If you have a tracking number and cannot get a status update through UPS.com than please reach out to us and we will do our best to help you locate your bike!
Also, please inspect your shipment upon arrival. If you suspect any damage please have the delivery person note this at delivery and reach out to us immediately to file and claim. Please note that shipping damage is out of our control but we have the support team and product to help out and get out riding!