WARRANTY POLICY Summary

FRAMES AND FORKS:
Denago ebikes are warrantied for 2 years against manufacturing defects in materials and/or workmanship for the original owner.

 COMPONENTS (TRADITIONAL BIKE and EBIKE parts):
The following components are covered for 1 (one) year against manufacturing defects in materials and/or workmanship for the original owner.  These items are- stem, handlebar, seat post, seat/saddle, brakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, branded fork (not made by Denago) motor, throttle, controller, wiring harness, LCD display, battery, kickstand, reflectors, and hardware.  Some items might have additional warranty provided by manufacturer and would be available by supplier directly.

Note this does not cover normal wear products. The following items are NOT COVERED- tires, tubes, brake pads, housing, grips, chain, spokes BIKE.com/claim

WARRANTY PROGRAM COMPLETE DETAILS

Warranty Policy 03272022.pdf

CLAIM FORM 02152022.pdf

SHIPPING DAMAGE:
This is NOT a WARRANTY issue and must be claimed separately.    ALL SHIPPING DAMAGE CLAIMS must complete the attached claim for and must be made within 48 (Forty-Eight) hours after receipt of product from BIKE.com/claim. It is helpful to speed the process if the damage is noted upon receipt directly with the Logistics Company (UPS, FEDEX, USPS, LTL, Other) and a claim number is obtained.