What is the Return Policy?

What is the Return Policy?

Our return policy is part of our Terms of Service.  For a copy of the full document please click the link below. 

13. Return Policy; Restocking Fees

Returns, Refunds and Restocking Fees. BIKE.com believes in the quality of its products and wants you to shop with confidence.  Please read the following carefully to understand our returns and restocking fee policy applicable to all components, accessories and ebikes sold by BIKE.com.

All Returns must be authorized and have a Return Authorization Number. 

• Returns of New and Unused Items Within 15 Days of Receipt. Product MUST BE free of wear and tear, dirt, etc. To complete request please follow the link and complete the Return Authorization Request.  Upon receiving a requested RA# BIKE.com will review and offer a status of either APPROVED or DENIED.  Do not ship anything back until you have this notification.  If claim request is DENIED/REJECTED, you will be notified, and no credit will be issued, and no further actions will be taken by BIKE.com.  If claim is APPROVED, you will be given information authorizing you to return items indicated in a NEW and UNUSED condition in original packaging within 15 days of receipt for a full refund with no restocking fee, less shipping charges. For all returns, return shipping charges are the responsibility of the recipient, unless we made a shipping error, if so we will advise at time of approval. We will issue a refund using the same payment method you used originally upon receipt, review, and confirmation of returned product.

• Returns of Used Items Within 15 Days of Receipt. Based on product usage and details you provide will help determine what is possible.  Product can be returned in a used level based on reason for return and level of use.  You must follow the link to complete the Return Authorization Request.  Upon receiving a requested RA# BIKE.com will review and offer a status of either APPROVED or DENIED.  Do not ship anything back until you have this notification.  If claim request is DENIED/REJECTED, you will be notified, and no credit will be issued, and no further actions will be taken by BIKE.com.  If claim is APPROVED, you will be given information authorizing you to return items indicated in a used condition. 
• Ebike return- If assembled and ridden less than 25 miles (based on odometer reading) and with no significant wearing or damage to the bike as whole.  It must be shipped in original packaging and all requested photos must be supplied at time of claim.  Return product must be inspected to confirm product quality level assessment and will be completed within 10 days of receipt. To return an ebike it must have less than 25 miles on the display and must not have any significant damage or markings on the bike.  You the customer are responsible for return shipment and a 10% RESTOCKING fee based on cost of bike and any outbound shipping costs covered by BIKE.com will be charged to you the customer. 
• Ebike return- If assembled and NO MORE than 25 miles (based on odometer reading) and or signs of significant wearing or damage to the bike and or not being returned in original packaging.  All requested photos must be supplied at time of claim.  Return product must be inspected to confirm product quality level assessment and will be completed within 10 days of receipt. You the customer will be responsible for return packing and shipping and the return order will be subject to a 50% RESTOCKING fee based on cost of bike and any outbound shipping costs covered by BIKE.com will be charged to you the customer. 
• Accessories or all other items NOT a COMPLETE Ebike- If used product can be returned within 30 days following RA form and guidelines.  If product is in USED it is able to be returned per guidelines for a 50% RESTOCKING fee based on cost of bike and any outbound shipping costs covered by BIKE.com will be charged to you the customer. 

• Return Shipping Costs. You will be responsible for acquiring and paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return.

Returns Mechanics, COD and Timing.    Please contact a member of our customer support team using the “Contact Us” information below in Section 28.  We will notify you at the email address on file when we process your return. No return material authorizations or permission numbers are required to make a return.  Most refunds show up to your payment card or payment account within 10 (ten) business days of processing (or on your next paper statement).  BIKE.com does not accept shipments sent cash on delivery (COD).

No RETAIL STORE FRONT Returns.  Please note that each of our partner RETAIL STORE FRONT shops sets its own return and exchange policies and procedures. We do not accept returns of items purchased from RETAIL STORE FRONT shops. Please contact the place of purchase to discuss their return policy.

Refused Shipments – Flat Fee. If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $199. to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $199.

LINK TO FULL TERMS OF CONDITIONS

TermsofService V1.0 02162022.pdf