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Before You Buy an eBike
Before You Buy an eBike
Guides, Tips, and Suggestions
Shipping
Shipping-Terms of Service
When Will I Get My Bike?
How Do I Track My Shipment?
Can I or How Do I Change My Order?
Damaged Shipment- What Do I Do?
Fitting My eBike
Fitting Guide- What is the Right Size Bike for Me?
Warranty
FAQ and Warranty Questions?
What is the Warranty Policy?
How Do I Process a Warranty Claim?
How Do I Get Replacement Parts?
Order Policies and Returns
Order Cancellation
Terms of Service
What is the Return Policy?
Payment Details
Is there an EV Government Program and or Other Discounts?
Will I Be Charged Sales Tax?
Does BIKE.com offer Financing?
Credit to My Account- What is the Process and When Will I Get Credit?
How Do I Adjust or Follow Up on a Financed Order With Affirm?
Other Popular Questions
Can I Sell or Buy a Used Ebike?
How Do I Create an Account and Check Order Status
Where Can I Compare and Test Ride All the Denago Models?
Where Can I See and Test Ride a Denago Ebike?
Can I Customize My Bike?
Commercial Use
Can I Rent a Denago Ebike?
Does Denago Offer a Commercial Bike Program?