Before You Buy an eBike

Shipping

• Shipping-Terms of Service
• When Will I Get My Bike?
• How Do I Track My Shipment?
• Can I or How Do I Change My Order?
• Damaged Shipment- What Do I Do?

Fitting My eBike

• Fitting Guide- What is the Right Size Bike for Me?

Warranty

• FAQ and Warranty Questions?
• What is the Warranty Policy?
• How Do I Process a Warranty Claim?
• How Do I Get Replacement Parts?

Order Policies and Returns

• Order Cancellation
• Terms of Service
• What is the Return Policy?

Payment Details

• Is there an EV Government Program and or Other Discounts?
• Will I Be Charged Sales Tax?
• Does BIKE.com offer Financing?
• Credit to My Account- What is the Process and When Will I Get Credit?
• How Do I Adjust or Follow Up on a Financed Order With Affirm?

Other Popular Questions

• Can I Sell or Buy a Used Ebike?
• How Do I Create an Account and Check Order Status
• Where Can I Compare and Test Ride All the Denago Models?
• Where Can I See and Test Ride a Denago Ebike?
• Can I Customize My Bike?

Commercial Use

• Can I Rent a Denago Ebike?
• Does Denago Offer a Commercial Bike Program?